Frequently asked questions

What is Brandbook.io?

Brandbook.io offers a service to create online brand manuals. Our service is called: Brandbook Bespoke. We also offer Add-ons to extend Brandbook Bespoke.

What is Brandbook Bespoke?

Brandbook Bespoke is a service for studios who have bigger needs. Brandbook Bespoke uses the same system as Brandbook.io but it’s fully customizable, with extra pages and features for photos, audio files and videos.

Who owns Brandbook.io?

Brandbook.io is an independent service, created by Bureaudonald (Donald Roos) and BQK (Ben Konrath). There are no investors or big companies involved in Brandbook.io which means you can directly contact us if you ever need to.

Are the files safe on Brandbook.io?

Yes, the only way to download files is by logging into a Brandbook page. There is no alternative way to download files from Brandbook.io. Copying and sharing direct links to files does not work.

What happens if Brandbook.io stops?

If we decide to stop this service, we will keep the site online for at least 2 years. We won’t add new features but we will take care of any necessary maintenance during this period. We will offer an option to download all your Brandbooks as static HTML, in order to give you the opportunity to host these static files on your own server.

What is the uptime of Brandbook.io?

Since we started our uptime has been nearly 100% . We dare to say that our uptime will continue to be nearly 100%. However, if we do go down, we get notified immediately and take any necessary action to bring the site back online as soon as possible.

Can I upload any type of content to Brandbook.io?

Yes, you can. However, the owner of the Brandbook account is responsible for the copyright and legal ownership of the files that are shared.

In addition, we do not allow content that is racist, discriminating, inappropriately pornographic (illegal) or has an extremist character. As soon as we discover that a user is using Brandbook.io to share this kind of content, we will take this account offline immediately.

You can read more about this in our Terms of Use.

I want my client to pay for their Brandbook?

No problem. The easiest way is to ask your client to set up their own Brandbook account. If you like we can connect your account to the Brandbook of your client. Just send us an email at support@brandbook.io.

Did you already create a Brandbook for your client? Contact us at support@brandbook.io and we can transfer the Brandbook to the account of your client.

Can I change my sub-domain?

Yes that is possible. Please send us an email at support@brandbook.io with your new sub-domain.

How much storage can we use for our Brandbook?

Each Brandbook Bespoke comes with 10 GB of storage. Most of the Brandbooks we host don't exceed this limit, however, if the files you upload start to take up more storage than this limit, we will offer you the option to take advantage of the Extra Storage Add-on. See our Plans for details.

How does Brandbook.io plant all those trees?

We believe that creating a sustainable environment inspires people to create beautiful things like great identities that make other people happy! We’re happy to have a partnership with OneTreePlanted.org .

How does Brandbook.io do carbon netrual hosting?

Our hosting provider exclusively uses data centers which are CO2 neutral and run on 100% renewable energy. The data centers are ISO 14001 certified which requires them to continuously innovate at the energy saving level. The achieved Power Usage Effectiveness (PUE) ratio is currently below 1.2, which is the lowest available in the market today.

Contact Brandbook.io

Call

+31 6 22 909 702
Please don’t call us in the middle of the night. Best time to call is 10:00am β€” 5:00pm CET

Lunch

Amsterdam, NL
Timorplein 35, 1094 CC
Amsterdam, The Netherlands